Kentwood Springs Reviews

Convenient water delivery service covering the Gulf Coast including Florida, Alabama, Mississippi, and Louisiana with options for still and sparkling water in 3- and 5-gallon bottles.

Flexible ordering system allowing customers to build their order online or via an app, adjust delivery schedules, and update orders easily.

Offers rental water dispensers and filtration systems that connect directly to home or office water supplies for continuous fresh-tasting water.

Customers generally find the water quality good, with positive remarks about taste and packaging ease.

Health & Safety: The purification process removes harmful substances while maintaining essential minerals that contribute to hydration and overall health.

Taste Quality: The mineral content preserved in their artesian spring water provides a crisp, refreshing taste preferred by many consumers.

Convenience & Accessibility: Multiple packaging options cater to different needs—whether portable bottles or larger containers suitable for families or offices.

Trusted Source Protection: The protected natural spring source ensures consistent quality free from common environmental pollutants.

The company has a low customer satisfaction rating (2.2 stars) based on reviews citing dissatisfaction primarily with billing practices and customer service.

Cancellation requires contacting customer service directly; there is no simple online cancellation option, which some customers find inconvenient.

Reports of the company continuing to charge bank accounts even after accounts were supposedly closed have been noted by customers.

The ordering system is described as convoluted, making it difficult for some users to manage their subscriptions smoothly.

Customer service issues include unresolved billing disputes such as overcharges for equipment like coolers leading to credits owed but not refunded promptly.